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If you'd like to send us some feedback on your experience, we'd love to hear from you. You can write us a short testimonial here or if you'd like to share the ins and outs of your book publishing story we're currently asking writers to write articles for our feature #selfpubspotlight. You can submit an article here or contact us with a testimonial/review.

Here's what our customers say about us: (newest first)

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A big 'thank you'

“A big 'thank you' to Sam who made the process much easier that I had imagined. You may remember all the conversations and my reticence to go ahead and publish my work. ”

Your team has been polite, professional and intuitive

“This whole publishing project has been a joy and an interesting discovery. My novel "Greener on the Other Side" has now been published for the past 2 months now. Your team has been polite, professional and intuitive. Mr. Nigel Roberts has just completed his one month book promotion. He has given me 4 reports on it, detailing each bookstore name, and their respective managers. He has advised me to look for more booksellers and to email each bookstore and owner he has suggested the book to. I have done so already. I am very pleased with your team's work so far! All in all, you have delivered a great service. I look forward to hearing from you soon. ”

I have sold 20 of my originals already

“Many thanks for getting on with this so quickly. The books arrived this morning and I will deliver some to Blackwell's tomorrow. So far, I have 76 people coming to the launch so I may need some of today's books as I have sold 20 of my originals already. ”

I would like to reiterate my thanks

“I would like to reiterate my thanks for your willing help and cooperation over the past weeks in the hectic final preparations prior to the publication of SPINDRIFT. We received the first PB and HB copies last week and are pleased with the final product. We had to work to a tight time-frame to fit in with my son's visit to the UK - he arrived a few days ago. I have really appreciated your pleasant and constructive assistance in attending to details of the manuscript, and liaising with the cover designer and printer in order to get details correct. It required some persistence to get details rectified, but it was important to get things right, as I know you agree (eg the layout, size and font of the print on the cover which has definitely enhanced the image). Your cooperation has been greatly appreciated.”

I was very nervous

“I was very nervous about self-publishing after reading so many links warning you away from it. I have to say from first chatting to Liam who was very helpful and reassuring i felt less nervous and started to believe my children’s book would soon be published. After working with Daniel who was very helpful, he always answered the phone and returned calls very promptly i was impressed with his care in providing what i wanted from the book being published. The staff i spoke with at New Generation were never pushy, quite the opposite, they listened and came up with the answers and support, and within 1 week of receiving my books (thanks Daniel for getting them promptly printed) i had sold 120 copies (hopefully this will continue) I couldn’t believe how great it felt to hold my book and it was of great quality. I would and have recommended New Generation Publishers to those who are considering having their work published. I also appreciate that after the book has arrived Daniel continues to offer advice and i feel comfortable in contacting him about the future with my book.”

delighted with the service provided

“Over the last 6 years, our organisation, New Writers UK, have been looking for reliable self-publishing companies that we can honestly tell our members are worth using; our rule is never to promote, advertise or otherwise endorse a company we have no experience with. Nor, for obvious reasons, would we promote companies or services we have used that do not give good value. I had heard good things of New Generation Publishing and called their Managing Director to discuss the publication of a compilation of winning entries from our Creative Writing Competition for Children and Young People 2011. As a not-for-profit organisation with limited funds, I was looking for excellent customer service, a competitive price for a very good publication and a fairly fast turnaround. That is exactly what I got from New Generation Publishing. The New Writers UK Steering Group is delighted with the service provided and we will be using New Generation again. ”

No hesitation, go with New Generation!

“After hundreds of rejections from both agents and publishers I was delighted to find New Generation Publishing. Their fresh self-publishing principle and ethical philosophy had immediate appeal; investigation revealed a helpful, user friendly approach to publishing; above all they seemed to have a clear understanding of the needs of budding writers. Working with the help of my husband Dave, (Together we are ‘A Pair of Shorts’), I have now had two books published by New Generation and a third is ready to go. With the first book we were very much feeling our way and had to do a lot of work to supply manuscript and cover proofs to the standard required. Happily, New Generation has smoothed a few wrinkles from their process and added some additional services aspects to their packages, so processing the second book through to receipt of a printed copy was an altogether simpler task. The book is now available worldwide. We have twice used New Generation’s very affordable standard package, preferring for a sense of personal satisfaction and achievement to do a lot of up front work ourselves, but for those who do not have the time, skills or urge to learn, the more sophisticated packages offer all of the help and facilities that are needed, but of course, you must expect to pay for what you want to get. Whichever package you choose, there is plenty of free advice by e.mail from Joe to assist with supplying correctly configured copy, and Kate, helping with ordering and accounting advice. By far the most important though, because it fills a black hole which other publishers do not do, is the recent introduction of Marketing Director Daniel Cooke. First off, you can talk to Daniel. Director he may be: Remote he is not! Secondly, he is forthright in pointing out that only you can actually get your book to the market. That is not a cop-out – he tells you how to set about doing it and to the extent that you want, he involves himself, indirectly, in the process. With Daniel’s help we have sold more copies of the second book in two weeks since its publication than we have of the first book in the entire eighteen months it has been on the market. And all because we consulted Daniel and acted on his advice! Not content with this, Daniel is an innovator: He has introduced writers’ workshops - I have recently attended one and it was brilliant; he is introducing a writers’ website; has opened-up communication with the company; and, I am not sure if this is actually part of his role but it is a real asset, he trouble-shoots the New Generation process on our behalf. No hesitation, go with New Generation!”

Overall I am very well pleased

“Following the self publishing of my first children's book 'THISTLEDOWN FARM: Farmer John's Boots and other stories' on a more expensive package with another publisher in which I had signed away a certain percentage of the rights for each story. I decided to look elswhere for a cheaper deal for my second book 'More tales from THISTLEDOWN FARM'. My agent suggested New Generation Publishing as they would be likely to set a reasonable cover price. I found NGP pleasant to deal with and patient and understanding. I had to make three or four minor alterations to the manuscript, post editing, which they carried out well and were very helpful at putting the manuscript together with the illustrations.I had a deadline for the Christmas shopping fayre at Westpoint for which I had orderd 200 books. These came right on time for the fayre after I had seen a review copy. I have a cover price the same as my previous book and a contract with no rights deal and expect to see my book on amazon shortly and available through Bertrams and Gardners. Overall I am very well pleased. 'More tales from THISTLEDOWN FARM: Farmer John's Bloomers' sold well at the fayre along with my original book and the cover is fantastic and it looks a super little book great for a Christmas gift for your primary aged child! Four star plus. Well worth looking into.”

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